HOW CAN I CONTACT TAPESTRAE?
You can simply email us at support@TAPESTRAE.com where our customer service team will be happy to help you with whatever you need! We respond to all email requests in 24 hours.
DOES TAPESTRAE HAVE WORLDWIDE SHIPPING?
Absolutely! Buy from TAPESTRAE and you join a global family. But, if you live in Africa or Asia, you'll experience longer shipping times than other countries. Please read further down for more details or email to ask us directly.
WHEN WILL MY ORDER BE PROCESSED?
Some orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once printed & shipped, orders take 6-15 business days to arrive for most customers in: North America, All countries in Europe, Australia, Brazil, New Zealand, Japan, Singapore, South Korea, Russia, Ukraine. Customers in all other countries can expect delivery within 15-20 business days.
HOW DO I TRACK MY ORDER?
All orders come with a tracking ID! You'll be able to track the order via this website: https://www.17track.net/en
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via PayPal, Affirm, Apple Pay, Amazon Pay, as well as payment by all major credit cards (VISA, Mastercard, AMEX) payments. These payments are processed by Shopify payments.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
HOW DO I CANCEL AN ORDER?
Simply contact us within 24 hours of placing your order. In doing so, we'll cancel your order's shipment, and refund you the money. The money will then take 3-7 business days for the payment to reflect in your balance.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us any time after your order arrives. We then send you a shipping label, you put the tapestry in a box, and then ship it to us.
Upon returning everything you ordered, you'll receive a full refund!
WILL SHIPPING BE COVERED FOR MY RETURNS?
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us any time after your order arrives to initiate your refund.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact us within 30 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO YOU HANDLE CUSTOMER DATA?
Please see our policy here.